Privacy Policy
Version 1.0 · Effective October 9, 2026
Who we are
This policy explains how Shortax LLC, doing business as Shortax & Multiservices ("Shortax", "we"), located at 90-41 148th St, Jamaica, NY 11435, handles personal information when you visit shortaxny.com, use our client app (app.shortaxny.com) or contact us by phone, WhatsApp or email.
Information we collect
- Contact details you give us: name, phone number, email address and preferred language.
- Appointment and queue information: the services you request, the date and time of your appointment, your turn in line and how you want to be notified.
- Information needed to prepare your tax return or provide another service, which you send us in person, by WhatsApp or by email (for example: identification, Social Security or ITIN numbers, income forms, information about your dependents and bank details for direct deposit).
- Basic technical data: when you visit our website, our hosting provider records technical data such as the IP address and browser type to keep the site secure and working. We use privacy-friendly statistics that do not use cookies to identify you.
How we use your information
- To prepare and electronically file your federal and New York State returns, and to provide the other services you ask for.
- To manage your appointments and your turn in line, and to notify you when it is your turn.
- To answer your questions and keep in touch with you about your case.
- To comply with our legal obligations and to protect the security of our systems.
We do not sell your personal information, and we do not use it for advertising.
Your tax return information
As a tax return preparer, we follow federal law (Internal Revenue Code section 7216): we do not use or disclose the information from your tax return for any purpose other than preparing and filing it, unless the law allows it or you give us your written consent.
Who we share it with
- The Internal Revenue Service (IRS) and the New York State Department of Taxation and Finance, when we file your return at your request.
- Service providers that help us operate (website and app hosting, email delivery, appointment and business management software). They may only use the information to provide their service to us and must keep it confidential.
- Authorities, when the law requires it.
Cookies and similar technologies
Our website stores your language, theme and cookie choice in your browser so it can remember them. Our client app uses a secure session cookie so you can stay signed in. If we enable analytics cookies (Google Analytics), they will only load after you click “Accept” in the cookie notice. You can change your choice at any time with “Cookie preferences” at the bottom of every page.
How long we keep it
We keep your information for as long as we need it to provide our services and for the periods required by tax law and our professional obligations. After that, we delete it or store it securely until it can be deleted.
How we protect it
We use reasonable administrative, technical and physical safeguards: encrypted connections (HTTPS), access limited to authorized staff, passwords stored in encrypted form and secure session cookies. No system is completely secure; if a security incident affects your information, we will notify you as required by law.
Your choices and rights
You can ask us to access, correct or delete your personal information, or to stop sending you notifications, by contacting us. We may need to keep some information when the law requires it. We will answer your request within a reasonable time.
Children
Our website and app are not directed to children under 13. We only receive information about minors when a parent or guardian gives it to us to prepare a return (for example, dependents).
Changes to this policy
We may update this policy. We will publish the new version on this page with its date.
Contact
Shortax LLC (Shortax & Multiservices) · 90-41 148th St, Jamaica, NY 11435 · 347-238-1209 · [email protected]